Refund policy

Return Policy

We offer a 14-day return period. This means you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, with tags attached, and in its original packaging. Proof of purchase (receipt or order confirmation) is required.

To start a return, please email us at info@cheriatelier.nl or fill in the contact form.

Returns must be sent to the following address:
Chéri Atelier — Zegenstraat 90A, 3082 XZ Rotterdam, The Netherlands

Once your return request is accepted, you will receive a return label and instructions by email.
Important: Items returned without prior request will not be accepted.

The return shipping cost of €5.95 will be deducted from your refund.

For any questions about returns, feel free to contact us via email.

Damages and issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate and resolve it.

Exceptions / non-returnable items

  • Personalized items cannot be returned

  • Labels must remain attached